Serene Technology Privacy Policy

This Privacy Policy applies to Cover AI services , which is provided and controlled by Serene Technology (“We” or “the Company”) . We are committed to protecting the privacy of users (“Users” or “you”) who use Serene Technology products, services, and websites. This Privacy Policy is designed to help you understand what personal information/data (“Personal Information”) and non-personal information we collect, and how we use this information.

Personal Information

The information we collect can be broadly divided into two categories:

① Data on how users use our services;

② Aggregate data on the content that users use.

③ We may use this information to personalize and improve our services, meet your requests for certain products and services, and analyze how you use the services. We may share this information with our partners so that they can also provide you with the best experience, but we will never disclose information to partners in a way that identifies you personally.

Non-Personal Information

In this Privacy Policy, “non-personal information” means information that does not directly identify you. We may automatically collect and use certain non-personal information using tools or third-party analytics software, which does not directly enable Serene Technology to identify you. The types of non-personal information that Serene Technology may collect and use include, but are not limited to:

① Device attributes, including but not limited to IP address, unique device identifier, or other persistent or non-persistent device identifiers (“Device ID”);

② Device software platform and firmware;

③ Mobile phone carrier;

④ Other non-personal information that Serene Technology reasonably requires to enhance the service and other Serene Technology products and services.

We process your information for specific purposes and only process the personal data necessary to achieve those purposes. Based on the services we provide, we use the information primarily for the following purposes:

• To provide and maintain the service;
• To notify you of changes to our services;
• To allow you to participate in interactive features of our services when you choose to do so;
• To provide customer service and support;
• To provide analysis or valuable information so that we can improve the service;
• To monitor use of the service;
• To detect, prevent, and address technical issues;
• To provide and improve advertising services.

If you use the ad-supported version of the service, advertising companies will use cookies and similar technologies to collect information about how you use the service and to serve you tailored ads based on your interests on the service and elsewhere.

In addition to the disclosures described herein, we may release your information when we believe release is appropriate to comply with the law, enforce our website policies, or protect our or others' rights, property, or safety. Under applicable law, we reserve the right to use all personal information on a voluntary or non-voluntary basis, on a global scale, including but not limited to: collecting, using, accessing (or prohibiting access), processing, fulfilling, disclosing, displaying, sharing, responding to legal process, or otherwise exercising our rights under applicable law, transferring, storing, selling, leasing, retaining, mixing, investigating, verifying, proving, enforcing, deleting, and otherwise processing personal information and other non-personal information.

Serene Technology maintains appropriate safeguards to ensure the security, integrity, and privacy of the personal information we collect and store about account holders. Personal information collected by Serene Technology is stored in a secure operating environment that is not open to the public and is only accessible to authorized employees. We also have security measures in place to protect against the loss, misuse, and alteration of the information under our control (i.e., maintaining data quality).

You should be aware that the service may from time to time contain links to third-party websites, products, or services. Serene Technology is not responsible for the content or privacy policies of such websites or services. If you are concerned about the privacy policy of a third party, we recommend that you read the privacy policy of the website or service you link to before submitting any personal information.

Registered users can also contact us to request the deletion of your account and personal information. We may ask you to provide information to help us verify your identity and process your request. Applicable laws may require or allow us to refuse your request, for example, when we need to retain your information to ensure security, compliance, fraud prevention, and safety, comply with the law, or for legal proceedings. If we refuse your request, we will inform you of the reasons, subject to legal limitations. Once we process your request, you will not be able to access your account or use the service. When we delete any information, it will be removed from our active databases, but may be retained in our backup files or in cases where it is impractical to delete, as permitted by law.

If you have any questions or concerns about this privacy policy, please contact us at:

Email: support@voibase.com